EUGENE, Ore. -- After a tenant claimed that Umbrella Properties management failed to help when she found black mold in her apartment, the vice president of marketing with the company is speaking out, saying the woman's allegations are untrue.
Leif Williams said that they did not ignore Ashley Gilmore's maintenance requests. He said when they went to inspect the reported black mold at her apartment, no one was home to let them in.
When they received the second request, he said they immediately took action.
"Just today we were in there within 36 hours," Williams said. "We had a professional crew in there, and they can take it back into the lab and test it."
Gilmore told KEZI 9 News that she put in the most recent request on Monday.
She said this has been causing health problems for her children for almost a year now, so she’s glad they're finally taking action. Gilmore said she's disappointed it took this long for them to take her complaints seriously.
After we aired the story, many people wrote in saying they're dealing with the same problems Gilmore has.
"We certainly try our best to know that we live in this community, and it does affect us when we hear these comments," Williams said.