Springfield ER Continues 30 Minute or Less Pledge

A spokesperson with McKenzie-Willamette said the clock starts as soon as the patient checks-in at the front desk.

Posted: Nov 2, 2017 7:58 PM
Updated: Nov 3, 2017 9:49 AM

SPRINGFIELD, Ore. – The McKenzie-Willamette Medical Center pledges to see ER patients in 30 minutes or less.

The hospital started the 30 minutes or less pledge about two years ago.

A spokesperson said the clock starts as soon as the patient checks-in at the front desk. It ends once the patient is in the room being seen by a medical professional.

“When they get here and we triage them according to their injury and then they're seen and that means they're out the door, back to their normal life as soon as possible,” Jana Waterman, a spokesperson for McKenzie-Willamette.

Gerry Aguas said he and his fiancé have made several trips to Mckenzie-Willemette in the past year. When KEZI had if they were seen within 30 minutes or less, he said it's 50/50.

“It could have been my situation but I was here for four hours, now I’ve been here twice with my fiancé and she's been in and out,” said Aguas.

Waterman said the average wait time this year is 31 minutes.

She said staff is able to make this happen because of teamwork from the front desk to the doctors serving patients.

mckenzie willamette, springfield, er, wait times

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