Some unable to access unemployment benefits due to ReliaCard issues

Some are struggling to access their unemployment benefits because of issues with getting their ReliaCard.

Posted: May 4, 2020 6:43 PM

EUGENE, Ore. -- Some are struggling to access their unemployment benefits because of issues with getting their ReliaCard.

Here's the way it's supposed to work: Once your unemployment claim is approved, ReliaCard sends you a debit card in the mail. The card is preloaded with your unemployment benefit money and will be reloaded every time your benefits come through.

However, during these uncertain times, many people say the card never comes. And when they reach out, there's no response from the ReliaCard company.

With this card being the only way to receive their unemployment funds, many are panicking, not having the physical debit card and having no access to the vital income.

Jeana Fern, a single mom and self-employed resident from Eugene, said she's getting extremely discouraged. 

"You know back in March at the end of March and the beginning of April when you've called probably 10 days and probably 50 times per day, you just kind of give up," said Fern.

Another Eugene woman, Amanda Wisby, did finally receive her ReliaCard, but said it took quite a while. 

"I think I might've got in before the huge wave of people. I know other people and they're still waiting on theirs. I know my brother has been calling 60 to 70 times a day and just keeps getting a hold signal. He has not gotten through one time," said Wisby. 

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