Oregon Employment Department says 'restart claim issue' now resolved

The Oregon Employment Department is overwhelmed with people filing for unemployment insurance benefits and the process has not gone smoothly for everyone.

Posted: Apr 19, 2020 3:09 PM
Updated: Apr 20, 2020 4:55 PM

PORTLAND, Ore. (KGW) — The Oregon Employment Department is overwhelmed with people filing for unemployment insurance benefits and the process has not gone smoothly for everyone.

Last week, the department said the state's antiquated computer systems have been part of the problem, as well as the fact that it is just not set up to handle this many claims at once.

Sunday morning, some users were told they needed to restart their claim when they went to file their weekly claim.

When asked about the issue, the Oregon Employment Department said the issue has been resolved.

"We know the restart claim issue we saw last Sunday happened again this morning to many Oregonians claiming benefits. This issue has been fixed, and if you experienced the restart claim error, you should be able to try again and successfully file your claim online now," the department said.

The department also said 100,000 Oregonians successfully filed and said the high number of claims, paired with other weekend system maintenance, caused the restart claim issue to happen again.

If you are still having trouble filling a claim though, Oregon Employment Department Communications Director Gail Krumenauer said people will still get paid for the weeks they were unemployed but were unable to file.

"We are not going to have Oregonians lose out on benefits that they were eligible for because it was difficult to get through on our phones or because you needed to contact somebody to fix something related to an error or getting additional information to us on your claim," Krumenauer said.

Oregon Gov. Kate Brown also said she is working to waive the waiting week for people when they file.

However, the employment department said it would take thousands of hours to reprogram their outdated computer system and doing so would delay claims it is currently processing. The department said it is looking at options though.

Oregon Coronavirus Cases

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