New dispatch system expanding to Benton County

Smith said the system helps them work more efficiently and monitor trends in the community.

Posted: Mar 23, 2018 6:14 PM
Updated: Mar 23, 2018 6:16 PM

ALBANY, Ore., -- The Linn County Sheriff's office has implemented a new dispatch and data management system, and now they are expanding it to Benton County. 

It's a system that can make a huge impact in emergency situations. It connects law enforcement, fire and EMS providers across the county, making it easier for them to share data and respond to emergencies. Instead of each locality using a different system, they will all use the same one, which will let responders see what is going on in both counties in real time. 


"It is what we are in every day," Lt. Micah Smith, with the Linn County Sheriff's office, said. "It's the backbone of our system from the time a 911 call rings, all the way through the investigation, extending the data, out to the car for the deputy responding to the call for help, to when they bring someone into the jail, writing the reports and getting them to the district attorneys office for prosecution, everything [that] is happening [is] in this software package."

Smith said the system helps them work more efficiently and monitor trends in the community.

When responding to an incident, it will show a map of where all responders are located and will tell dispatchers which responders are closest. Smith said this could improve emergency response times.

It also makes sure responders in the field have access to all the information available so they can provide better care when they arrive. 

"I think it's being able to provide to the citizens that we all serve in our jurisdictions a better response to their call for service," Smith said.

Smith said the old system was costly, hard to update, made it difficult to share information, and didn't allow them to report data the way they needed. 

This new system saves money. It cost $1.3 million to install, but the cost is spread across the counties. It also cost less to maintain.

Smith said the system should be up and running in Benton County by 2019. 

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