Central Lane 911 phone outage affects Sprint customers

When calling 911 Sprint customers cannot push a key on their cell phone to get through, and they must say “help” in order to reach 911.

Posted: Jun 26, 2018 3:14 AM

EUGENE, Ore -- Central Lane 911 is experiencing a phone outage for Sprint Network customers only.

A statement on Eugene Police Department's website reads, "It is our understanding that a change was made to the Sprint Network over the weekend by Sprint and that Sprint and their associated customers, such as Boost, are unable to get through the 911 system. When calling 911 Sprint customers cannot push a key on their cell phone to get through, and they must say 'help' in order to reach 911."


If Sprint customers are still unable to get through after stating they need help, they should call the non-emergency number at: 541-344-2211. Please use this phone number for emergencies only.

This outage has been reported to the Oregon Office of Emergency Management, Century Link and the Sprint Network.

Oregon Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 30342

Reported Deaths: 521
CountyConfirmedDeaths
Multnomah6743129
Marion438789
Washington424158
Umatilla289541
Clackamas222661
Malheur149023
Jackson10213
Lane93314
Deschutes74612
Yamhill72614
Jefferson5058
Polk49315
Morrow4845
Lincoln47013
Linn45413
Union4352
Klamath2692
Benton2516
Hood River2410
Wasco2333
Douglas2003
Josephine1802
Columbia1481
Coos1360
Clatsop1090
Baker902
Crook601
Tillamook480
Lake290
Wallowa281
Curry260
Sherman180
Harney120
Grant80
Gilliam70
Unassigned00
Wheeler00
Eugene
Broken Clouds
55° wxIcon
Hi: 73° Lo: 50°
Feels Like: 55°
Corvallis
Overcast
54° wxIcon
Hi: 73° Lo: 50°
Feels Like: 54°
Roseburg
Overcast
59° wxIcon
Hi: 78° Lo: 52°
Feels Like: 59°
North Bend
Clear
55° wxIcon
Hi: 68° Lo: 53°
Feels Like: 55°
KEZI Radar
KEZI Temperatures
KEZI Planner

LATEST FORECAST

Community Events