911 dispatchers say giving accurate information is key

Dispatchers were given the wrong address for a mobile home fire in Springfield.

Posted: May 9, 2018 7:13 PM
Updated: May 9, 2018 7:15 PM

SPRINGFIELD, Ore. – First responders are reminding people to give the correct information to dispatchers when they call 911, after a mix-up involving a mobile home fire in Springfield early Wednesday morning.

Rob Poirier, the 911 program manager at Central Lane Communications, said they received two calls for the fire that happened near Main Street in Springfield around 3:30 a.m. One caller accidently provided them with an incorrect address, while the other caller gave them the accurate location.

Poirier said for the most part, they are able to figure out where the call is coming from when somebody calls 911, which can help if the caller gives the wrong information.

He said they can usually track the caller by the phone they are calling on. Poirier said it’s easier to pinpoint where the caller is when they use a landline or a smart phone. He said it can be more difficult to trace if someone is using an older cell phone.

Poirier said before they send first responders anywhere, dispatch ensures they know the type of incident they are going to and the general location so they are prepared for the situation.

"Every second that's lost could be life threatening,” Poirier said. “So just try to know where you're at, have situational awareness and try to get as accurate information as you can."


For more information on what to do if you are calling 911, click here.

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