Samsung warning: Galaxy S10 and Note 10 owners should remove their screen protectors now

Samsung's new high-tech fingerprint reader on the latest Galaxy smartphones has a major flaw: It can be fooled by the residue left by your fingers on a scree...

Posted: Oct 18, 2019 7:32 AM

Samsung's new high-tech fingerprint reader on the latest Galaxy smartphones has a major flaw: It can be fooled by the residue left by your fingers on a screen protector. The company is warning customers who own the latest Galaxy S10 and Galaxy Note 10 phones to remove their screen protectors until Samsung releases a software update.

A British woman recently discovered that her husband could unlock her Samsung phone when he placed his thumb on the fingerprint reader, which was enclosed in a cheap case, according to multiple reports. A different person posted a video of a similar incident on Twitter.

Samsung is responding to the incident with a bug fix, and it is telling customers not to use "certain silicone screen protecting cases."

"If you currently use front screen protective covers, to ensure optimum fingerprint scanning, please refrain from using this cover until your device has been updated with a new software patch," Samsung said in a statement. The company said the update is planned to be released early next week.

The issue affects all models of Samsung's new S10 and Note 10 phones, which can scan people's fingers through the phones' screens. The phones have ultrasonic fingerprint scanners, which use soundwaves to create a 3D map of a person's fingerprint, according to Samsung's website.

Samsung has warned that some screen protectors might make the sensor "malfunction." The company provides a screen protector that is specially designed for the ultrasonic fingerprint reader, which costs at least $20 to replace.

Samsung has a history of troubled phone launches. The planned release of the Galaxy Fold was pushed back several months this year after it was breaking for earlier reviewers. Two years ago, Samsung recalled the Galaxy Note 7 after some customers' batteries caught fire. That cost the company billions of dollars.

Oregon Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 12438

Reported Deaths: 237
CountyConfirmedDeaths
Multnomah296672
Marion189354
Washington189221
Umatilla10418
Clackamas100628
Malheur4002
Union3692
Lincoln3615
Lane3093
Deschutes2680
Yamhill2059
Linn18210
Jackson1810
Polk17912
Jefferson1680
Morrow1541
Klamath1381
Wasco1171
Benton1156
Hood River1060
Douglas640
Josephine571
Clatsop550
Columbia540
Coos540
Lake240
Crook181
Tillamook160
Wallowa150
Baker120
Curry90
Sherman50
Gilliam20
Harney20
Grant10
Unassigned00
Wheeler00
Eugene
Clear
54° wxIcon
Hi: 87° Lo: 57°
Feels Like: 54°
Corvallis
Clear
55° wxIcon
Hi: 88° Lo: 56°
Feels Like: 55°
Roseburg
Clear
59° wxIcon
Hi: 90° Lo: 60°
Feels Like: 59°
North Bend
Clear
53° wxIcon
Hi: 67° Lo: 53°
Feels Like: 53°
KEZI Radar
KEZI Temperatures
KEZI Planner

LATEST FORECAST

Community Events